Your Privacy Comes First
At Happy Rose, we respect your privacy and understand the importance of confidentiality when shopping for personal wellness products.
We are committed to protecting your personal information and ensuring a safe, secure, and discreet shopping experience at all times.
This Privacy Policy explains how we collect, use, and protect your information.
Information We Collect
When you place an order or contact us, we may collect:
- Full name
- Phone number
- Email address
- Delivery address
- Payment details (processed securely)
- Order history
- Messages or support requests
We only collect information necessary to process your order and assist you.
How We Use Your Information
Your information is used to:
- Process and deliver your orders
- Confirm payments
- Provide customer support
- Send order updates or tracking details
- Improve our website and services
We do not use your information for unnecessary marketing or sharing.
Payment Security
All payments are processed securely through trusted providers such as:
-
M-Pesa
We do not store your mobile money PIN details.
Your financial information remains protected.
Discreet Packaging & Confidentiality
Your privacy is extremely important to us.
We guarantee:
- Plain, unbranded packaging
- No product names on parcels
- No sensitive information on labels
- Discreet communication
No one will know what you ordered.
Sharing of Information
We never sell, rent, or trade your personal information.
Information is only shared when necessary with:
- Delivery partners (for shipping only)
- Payment providers (to process payments)
These partners are required to keep your information confidential.
Communication
We may contact you only for:
- Order confirmations
- Delivery updates
- Customer support
- Important service notifications
You will not receive spam or unrelated messages from us.
Cookies & Website Usage
Our website may use cookies to:
- Improve browsing experience
- Remember your cart
- Analyze site performance
Cookies do not collect sensitive personal details.
You can disable cookies in your browser at any time.
Data Protection
We take reasonable security measures to protect your information, including:
- Secure servers
- Encrypted connections (HTTPS)
- Restricted staff access
Your data is handled with care and responsibility.
Your Rights
You may request to:
- Access your information
- Correct your details
- Delete your data
- Stop communication
Simply contact our support team for assistance.
Adults Only
Our products and services are intended for adults aged 18 years and above. We do not knowingly collect information from minors.