Simple, Fair & Discreet
At Happy Rose, your comfort, safety, and satisfaction matter to us.
Due to the personal and hygienic nature of our products, returns are handled carefully and respectfully.
Please read our policy below before requesting a return.
Returns Eligibility
We only accept returns if:
-
You received the wrong item
-
The item arrived damaged
-
The item is defective or not working
-
Your order is incomplete (missing items)
To qualify, you must contact us within 48 hours of delivery.
Replacement Policy
If your item is faulty or incorrect, we will:
-
Replace the item, or
-
Send the correct product, or
-
Offer store credit (where applicable)
We aim to resolve all issues quickly and discreetly.
How to Request a Return
Follow these simple steps:
-
Contact support within 48 hours
-
Share your order number
-
Describe the issue
-
Attach clear photos (if damaged or defective)
Our support team will guide you on the next steps.
Return Conditions
Approved returns must:
-
Be unused
-
Be in original packaging
-
Include all accessories
Items that do not meet these conditions may not be accepted.
Discretion Guaranteed
All returns and replacements are handled privately with plain packaging and confidential communication.
Your privacy always comes first.
Need Help?
If you have any concerns about your order, our friendly support team is ready to assist.
👉 Contact us with your order number for faster help.
Happy Rose
Affordable. Discreet. Trusted across Kenya.